Returns and Refunds Policy

At Maree Hassall Art (“I”, “me”, “my”), I take pride in the quality of my art pieces and strive to provide exceptional customer service.

1. Deposits

Deposits for commissions or deposit-requiring products are considered non-refundable. Refunds of deposits are provided solely at my discretion. If I am unable to fulfill an order, and an agreement is reached between both parties, a full refund may be issued (including any deposit or funds already paid to me).

2. Commissioned Art Pieces

Due to the unique and personalized nature of commissioned art pieces, they cannot be returned or exchanged with me. All commissioned art sales are final.

3. Non-Commissioned Prints and Merchandise

Non-commissioned prints and other merchandise may be returned or exchanged with me on a per-case basis, subject to an agreement made at the time.

Please contact me at maree.hassall@outlook.co.nz to discuss the details of your return or exchange request.

4. Return Shipping

Return shipping costs are the responsibility of the user.

Items must be returned in their original condition, and the user is encouraged to use trackable shipping services to ensure the safe return of the items.

5. Administrative or Restocking Fee

Returned items may incur an administrative or restocking fee, which will be subtracted from the refund amount.

This fee will be communicated to you at the time the return or exchange is agreed upon.

6. Changes to This Policy

Refunds will be processed using the original payment method within a reasonable timeframe after the returned items have been received and inspected.

Please allow 5 business days for the refund to be reflected in your account.

7. Changes to This Policy

I may update this Returns and Refunds Policy from time to time.

I will notify you of any changes by posting the new Refunds and Returns Policy on my website.

8. Contact Us

If you have any questions or concerns about this Refunds and Returns Policy, please contact me at maree.hassall@outlook.co.nz.